Should I give quotes over the phone?

It's usually better to gather some information first. Asking a few questions about the property size, condition and frequency helps you provide a more accurate quote. For regular cleans, a phone quote can work well once you have enough detail. For deep cleans or larger properties, a viewing often leads to a more accurate price.

Should I charge for viewings?

Most cleaners don't charge for an initial viewing, particularly for regular cleaning work. A short viewing helps you understand the property and builds trust with the client. If a viewing involves significant travel time, some cleaners mention this upfront.

What if the job takes longer than I quoted for?

This is one reason many cleaners quote by time rather than offering a fixed price for the first few visits. Once you understand how long a property takes, fixed-price quotes become easier to prepare accurately. For one-off cleans, allowing extra time in your quote helps cover unexpected work.

How quickly should I send a quote after an enquiry?

Ideally within 24 hours. Many clients contact several cleaners, so replying promptly gives you the best chance of winning the work. Even if you need more information first, a quick acknowledgement shows professionalism.

How to Quote for Domestic Cleaning Jobs

A step-by-step guide to preparing professional quotes, from gathering client information and arranging viewings to avoiding common quoting mistakes.